Refund Policy

Last updated: Sept 27, 2025

This Refund Policy describes Our policies and procedures regarding refunds when You use the Service. It outlines the conditions under which refunds may be issued and the process for requesting them.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Account means a unique account created for You to access our Service.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DPMedia, dobai.

• Service refers to the Website and trading platform provided by the Company.

• Subscription means any paid plan, package, or service offered through the platform.

• Order means a request by You to purchase services or subscriptions from Us.

• You means the individual accessing or using the Service.

Refund Eligibility

Refunds may be issued under specific conditions as outlined below:

• Requests made within 24 hours of purchase may be eligible for a full or partial refund.

• If a service has not been activated or used, You may request a refund.

• Duplicate or accidental transactions are eligible for a full refund.

• Technical errors caused by the platform may qualify for a refund.

Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• Executed trades or completed transactions cannot be reversed or refunded.

• Market losses incurred during trading are not eligible for refunds.

• Partially or fully used subscriptions are non-refundable.

• Failure to use the Service after purchase does not qualify for a refund.

• Requests made after the eligible refund period has expired.

Subscription Refunds

• Subscriptions are generally non-refundable once activated.

• If canceled within the eligible period, a partial refund may be issued at Our discretion.

• No refunds will be provided for remaining unused time in a subscription period.

Processing of Refunds

Once a refund request is approved:

• Refunds will be processed using the original payment method.

• Processing time may take between 5–10 business days.

• The Company is not responsible for delays caused by banks or payment providers.

How to Request a Refund

You can request a refund by:

• Emailing us at: kalpana@startrade.live

• Calling us at: +918889990082

• Contacting us through Your Account dashboard

Right to Refuse Refund

The Company reserves the right to refuse refund requests that do not meet the conditions outlined in this policy or where misuse, abuse, or fraudulent activity is suspected.

Changes to this Refund Policy

We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Refund Policy, You can contact us:

• By email: kalpana@startrade.live

• By visiting this page on our website: https://startrade.live

• By phone number: +918889990082